Water Pollution Control

COVID-19 UPDATE-- As of June 8, 2020--- All municipal buildings will reopen to the public, by appointment only, on Monday, June 8, 2020, while following CDC guidelines to mitigate the spread of the virus.

No walk-in traffic will be allowed during Phase I

Buildings will be routinely disinfected including handrails and doorknobs

Individuals will need to contact the necessary city department directly - if such business cannot be done remotely - to schedule an appointment to conduct their city-related business.

Appointments must be made at least 24 hours in advance

For emergency issues, certain arrangements and accommodations might be possible but will be at the discretion of each department

Based on each department’s capacity, some appointments may need to be scheduled at a later date. Thank you for your patience and understanding.

As part of the city’s public health efforts and for contact tracing purposes, those entering the building must sign in and undergo a temperature screening.

Each Chicopee municipal building will have a limited, labeled, and manned entry point.

All appointees must check in at these designated entry points to confirm their appointment

A temperature check before entering is required- anyone, employee or visitor, with a temperature at or above 100.4 degrees Fahrenheit will not be allowed entry

Individuals must wear face coverings when entering municipal buildings –with only exceptions for those under the age of 2 years, those who have a health condition that prevents wearing a mask, or where a mask interferes with their breathing

Upon entry, individuals must follow the pedestrian traffic movement indicators and go directly to specified department.

Individuals must stand and wait in the designated areas at the city office they are scheduled to visit.

A city employee will call the individual forward for them to conduct their city-related business. This is necessary to limit the number of people within an office and to encourage social distancing

Plexiglas shields will protect the employee and the individual when doing business

Duties & Responsibilities


The mission of the Water Pollution Control Facility is to protect the rivers and streams that are in or near the City of Chicopee. The department does this by:
  • Maintaining the sewer and drain systems
  • Maintaining the flood control system
  • Monitoring industrial waste water
  • Storm water pollution prevention
  • Treating the collected sewage
The collection, transport, and treatment of drinking and wastewater unfortunately is not free. Your wastewater bill ensures that you and your community have reliable access to clean, safe water. 
Without access to a sustainable water supply, our community is at risk. Service disruptions for failing or inadequate  wastewater infrastructure directly impacts medical facilities, schools, daycares, and firehouses, just to mention a few. Nearly every aspect of our lives is connected to water. Without clean water services, our lives would stop.

In 2019, Water Pollution Control staff completed the following work:
  • Boulder Catcher Cleanings: 12 @ 5 locations
  • Siphon Cleaning and Maintenance: 745 linear feet @ 10 locations
  • Catch Basin Cleanings:  286 on 69 streets
  • Sewer Main Cleanings: 95,574 linear feet @ 430 locations
  • Closed Circuit T.V. Inspections: 43,705 liner feet @ 229 locations
  • Sewer Mains Root Cut: 44,073 linear feet on 190 streets
  • Drainage Area Maintenance: Cleaned and inspected @ 128 locations
  • Dye Tested Locations: 2 on 2 streets
  • Labeled Storm Drains (Catch Basins): 266 on 22 streets
  • Interceptor Inspections: 183 manholes @ 9 Locations, plus easement clearing
  • Pump Station Cleanings: 11 @ 9 locations
  • Drainage area T.V. inspected: 11,887 linear feet at 21 locations

The Collections System division of Water Pollution Control maintains and operates over 200 miles of public sewer and drain lines!
§ 144-21Animal waste.
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A. 
The owner of every dog shall be responsible for the removal of any fecal matter deposited by the owner's animal(s) on his or her property, public walks, recreation areas or private property. "Owner" includes person(s) who possess or control the dog.
B. 
The owner or person(s) who possess or control the dog when appearing with the dog on any public walk, street, recreation area or private property shall possess the means of removal of any fecal matter left by such dog.
C. 
For purposes of this regulation, the means of removal shall include any tool, implement or other device carried for the purpose of picking up and containing such fecal matter. Disposal shall be accomplished by transporting such fecal matter to a place suitable and regularly reserved for the disposal of human fecal matter, specifically reserved for disposal of dog fecal matter or otherwise designated as appropriate by the Director of Public Health.
D. 
Any person who violates this section shall be punished by a fine of $100.
§ 144-21Animal waste.
Show Less
A. 
The owner of every dog shall be responsible for the removal of any fecal matter deposited by the owner's animal(s) on his or her property, public walks, recreation areas or private property. "Owner" includes person(s) who possess or control the dog.
B. 
The owner or person(s) who possess or control the dog when appearing with the dog on any public walk, street, recreation area or private property shall possess the means of removal of any fecal matter left by such dog.
C. 
For purposes of this regulation, the means of removal shall include any tool, implement or other device carried for the purpose of picking up and containing such fecal matter. Disposal shall be accomplished by transporting such fecal matter to a place suitable and regularly reserved for the disposal of human fecal matter, specifically reserved for disposal of dog fecal matter or otherwise designated as appropriate by the Director of Public Health.
D. 
Any person who violates this section shall be punished by a fine of $100.